At Develop.Software, we turn your vision into reality with cutting-edge software solutions tailored to your needs. From sleek mobile apps to robust enterprise systems, our expert team delivers innovation, reliability, and scalability—all on time and within budget. Let’s build the future together. Your success starts here!

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Contacts

Tầng 3, 45-47 Nội Khu Hưng Phước 2, Phường Tân Phong, Quận 7, Thành phố Hồ Chí Minh, Việt Nam.

[email protected]

+84 909-628-803 (Vietnam)

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April Mae Elegado

// Sales Representative

April Mae Elegado

April Mae Elegado is a committed and performance-oriented Sales Representative at Develop.Software.

April is a highly motivated sales and client experience professional with a solid foundation in business administration and over a decade of experience in client-focused roles. With a strong background in sales, customer service, and team leadership, she brings a results-driven approach to every interaction, consistently exceeding performance targets and delivering value to both clients and organizations.

Her keen understanding of client needs, combined with her skills in digital marketing and negotiation, makes her a highly valued member of our team.

Role at Develop.Software

As a Sales Representative, April is responsible for:

  • Identifying Potential Clients: Actively sourcing businesses and individuals who can benefit from our customized software solutions.
  • Consulting and Advising: Offering expert guidance to clients on how our products can address their specific challenges and enhance their operations.
  • Closing Deals: Leading contract negotiations and ensuring a smooth onboarding experience for new clients.
  • Client Success: Cultivating and maintaining long-term client relationships to ensure satisfaction and encourage repeat business.
  • Market Research: Keeping informed on industry trends to uncover new opportunities and adapt our offerings to evolving market needs.

Key Contributions

  • Driving Sales Growth: April has consistently surpassed sales goals, playing a key role in boosting the company’s overall revenue.

  • Expanding Client Base: Her proactive approach has resulted in securing numerous high-value clients across diverse industries.

  • Enhancing Client Experience: Through tailored consultations and dedicated after-sales support, April has been instrumental in fostering strong client loyalty.

Professional Background

April brings a wealth of experience in sales and customer engagement across diverse industries, including Business Process Outsourcing (BPO), Technology & Technical Support, Sales and Travel Services, and Financial Services & Remittance, helping to fuel business growth through her client-focused approach and deep understanding of customer needs. Her proven track record in building trust, driving performance, and leading high-impact teams sets her apart as a key contributor to our continued success. Her roles included:

  • Branch Personnel (On-the-Job Training) at USSC – Western Union (RCPI)
    Supported branch operations in financial services. Assisted with remittance processing and front-line customer service.
  • Customer Service Representative / Technical Support Professional at Convergys
    Handled customer inquiries and technical support across multiple accounts. Ensured quick resolution of concerns while maintaining high service standards.
  • Sales Representative at InterGlobe Technologies (now IGT Solutions)
    Focused on outbound sales and travel-related services. Built client relationships, identified customer needs, and contributed to sales growth through tailored solutions.
  • Customer Service Representative / Technical Support Representative at Transcom Worldwide Inc.
    Delivered customer and technical support for telecom clients. Resolved service-related issues and maintained customer satisfaction in high-pressure environments.
  • Trip Crewbie / Resolutions 2 Agent at TDCX Philippines Inc.
    Specialized in customer conflict resolution and inquiry handling. Consistently recognized for delivering exceptional service and achieving top performance metrics.
  • Subject Matter Expert at TDCX Philippines Inc.
    Acted as the go-to expert for process and product-related concerns. Provided guidance to support agents and contributed to training development and process improvements.
  • Team Lead / Supervisor at TDCX Philippines Inc.
    Leads a high-performing team in delivering customer support and resolution services. Oversees daily operations, coaches team members to achieve KPIs, and ensures quality service delivery across regions.

Skills

🧩 Core Sales & Client Engagement Skills

  • Client Relationship Management
    Building strong, long-term client connections that drive loyalty and repeat business.

  • Consultative Selling
    Understanding customer needs and offering tailored solutions to maximize value.

  • Sales Strategy & Execution
    Supporting the development and implementation of performance-driven sales approaches.

  • Customer Service Excellence
    Proven ability to handle customer concerns with professionalism and empathy.

  • Negotiation & Deal Closing
    Skilled in navigating client discussions and securing mutually beneficial agreements.

📊 Performance & Team Leadership

  • Team Leadership & Motivation
    Leading teams toward sales and service KPIs with encouragement and structure.

  • KPI-Driven Management
    Monitoring performance metrics and identifying opportunities for improvement.

  • Mentoring & Coaching
    Supporting team growth through training, guidance, and continuous feedback.

Contact April